🇵🇱🇩🇪AirHelp

Sector: LegalTech • TravelTech • Claims Automation  Type: B2C SaaS / Legal-as-a-Service  Location: Gdańsk (Tech Hub), Berlin (HQ)  Founded: 2013  Website: airhelp.com

Overview: 

AirHelp helps air passengers claim compensation — up to €600 — for flight delays, cancellations, and overbookings based on EU Regulation 261/2004, as well as other international laws (Montreal Convention, ANAC 400, SHY Passenger, etc.). Its AI-powered platform processes millions of flights daily, and the company operates a global legal network spanning 35+ countries.

Products & Features:  • AirHelp.com – self-service claim platform  • AirHelp+ – subscription with additional benefits (e.g. insurance, lounge access)  • Herman – proprietary AI claims assistant  • AirHelp Score – ranking airlines based on passenger experience metrics

Funding:  • $12M Series A (2016) – Khosla Ventures, Evan Williams (Twitter co-founder)  • $9M Series B-2 (2021) – TempoCap, Nordic Eye, H14 S.p.A.  • 2025 – strategic investment from Abry Partners

Achievements:  • 2.7M+ customers compensated  • 180M+ flights analyzed  • 400+ employees in 19 countries  • Co-founder of APRA (Association of Passenger Rights Advocates)  • Winner of Launch Festival, Phocuswright Innovation Summit, German Service Prize

Investment Status:  Well-funded and profitable — not actively raising, but open to partnerships in traveltech, insurance, and legal integrations