🇵🇱🇺🇸Tidio

Sector: Customer Support Automation / AI Chatbots / B2B SaaS  Type: Deep tech startup  Location: Szczecin, Poland (with offices in Warsaw and San Francisco)  Founded: 2013  Founder: Tytus Gołas  Website: tidio.com

Overview: Tidio is a customer service automation platform that empowers businesses to deliver seamless and scalable support through a combination of live chat, ticketing, and AI-driven virtual agents. Its flagship AI chatbot, Lyro, enables companies to automate up to 67% of support conversations across multiple channels. With multilingual support and easy integrations, Tidio is especially popular among eCommerce and B2B businesses aiming to reduce response times and improve customer satisfaction.

Funding & Support:

• Raised $25M in Series B (May 2022)
• Backed by PeakSpan Capital, Inovo Venture Partners, and angel investors
• Total funding: approx. $26.8M
• Recognized for strong growth and presence in both EU and U.S. markets

Clients & Reach:

• Used by 300,000+ companies worldwide
• Strong presence in eCommerce, FinTech, education, and travel sectors
• AI agent Lyro operates in 12+ languages, including English, Polish, and Spanish

Product Highlights:

• AI-powered customer service automation via Lyro
• Live chat & help desk in one unified workspace
• Multichannel support (website, social, email)
• Advanced analytics and customer sentiment tracking
• Seamless integrations with Shopify, WordPress, Wix, HubSpot, and more

Investment Status: Tidio is a revenue-generating, venture-backed company with a solid U.S. footprint. While not actively fundraising at this time, it remains a strong candidate for strategic partnerships or follow-on investment from aligned B2B or AI-focused investors.

🔹 Stage: Scale-up / Post-Series B

🔹 Business Model: SaaS / Subscription

🔹 Strengths: Proprietary AI (Lyro), multilingual support, global customer base, eCommerce expertise